Starting as a member service representative, she expanded to additional roles and leadership positions while developing strong relationships with other leaders at iQ and in the industry. In her 26-year career at iQ, Migaki has experienced the credit union's growth from $200 million to $1.8 billion in assets. Migaki's own promotion reflects iQ's commitment to developing and advancing the talent of the organization's leaders. This included a focus on career path opportunities through the development and expansion of job levels within the retail organization. In her previous role as senior vice president of retail services, Migaki was instrumental in restructuring retail leadership to enable staff to excel through continued expansion into Oregon and adapt to a changing environment due to the pandemic. "As chief retail officer, she is in a position to lead initiatives that will continue to advance our service offerings and improve the member experience." "Ali has been a valued employee at iQ for decades, and she understands our mission inside and out," President/CEO Eric Petracca said. "Ali has been a valued employee at iQ for decades, and she understands our mission inside and out." She is also responsible for nearly 50% of the credit union's staff and member-facing services. Migaki oversees the retail management function of the credit union, including branch operations and the member and lending contact centers. VANCOUVER, Wash., Ma/PRNewswire/ - iQ Credit Union (iQ), a member-owned, modern-day financial institution based in the Pacific Northwest, today announced the promotion of Ali Migaki to chief retail officer.
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